Frequently Asked Questions:
• We take the security of your information very seriously. It is for that reason that we implemented the best in pre and post login security protocols. This information can be viewed by clicking here.
• No one other that yourself has access to your data. Our staff does not have access to your data or password.
• Absolutely not. Please review our Privacy Policy.
•
Depending on your membership level The
Estate Vault members receive $25,000 of
Identity Theft Insurance provide by one
of the AIG group of companies. This
coverage will help pay for certain costs
in regaining your identity and will
provide a great deal of restoration
services. Please review the specimen
policy by clicking on your respective
country.
1) United States Citizens
2) Canadian Citizens
• As indicated above you have a real insurance policy backing you not a "Service Guarantee" from some of the other services. From some of their websites you will find the following definition of what a $1,000,000 service guarantee is.
" Our service guarantee is simple, but it is limited. We will pay up to $1,000,000 to cure the failure or defect in our service, per member, per lifetime for all incidents in the aggregate, regardless of circumstance (*In North Carolina, we will make payments to professionals we choose). We will not reimburse special, incidental, indirect or consequential damages, such as lost wages or profits, loss of business, or lost opportunities. Other than our service guarantee, we make no representation or warranty about our service of any kind, and we disclaim any implied warranties outside of our service guarantee, such as a warranty of merchantability or fitness of our service for any particular purpose."
• You can judge for yourself the differences in a "Service Guarantee" and insurance, and quite frankly our members will have the ability to place a "Security Freeze" on their Credit Report quite easily and at a fraction of the cost of what those services are asking for. One of our roles is the education of our members and you should be aware that in the US Congress is pressuring the three major credit agencies to make these theft-fighting measures cheaper and more accessible to all consumers.
• Our servers are located in world class ISP data cages. The physical security encompasses both biometric (retinal scan and figure print identification) along with confirmed access rights of individuals wanting to enter the server room. No one may enter that does not provide proof of the above 3 security protocols
• The servers are backed up in several locations and our ISP has an extensive Disaster and Recovery plan in place. The only data that would be lost is the data from that day.
• Every member receives 250 Megs of storage for their photos or documents. Typical file sizes on average are approximately 300-500k per file. Since each member gets 250 Meg of complimentary disk space, you can upload approximately 830 files before you run out of space. You may also purchase another 5 GIGs at very reasonable rates. Consult your member’s only section.
• The great thing about The Estate Vault is that you choose how you use it, desktop or web based. You can choose with categories you want to store on line and which things you may want to store on the desktop. The desktop data is fully encrypted and therefore very secure. To download the desktop, simply go to your member's area on the web site and click on My Preferences where you will find the link to download the desktop version. A special registration code will be needed and may be accessed as well in your member’s area under the “My Profile” tab.
• Your data would be lost if you did not save it, so back up your data either to the web or to a USB device or CD
• Yes you may. In fact you may choose which segments of your Estate Vault you would like to provide access rights to. You will find this capability under the “My Preferences” tab in your members' area. They will be sent via email a special username and unique password.
• Simply, just pick the individual that you would like to remove and change the status from access to no access. You can do this at anytime and it will be effective immediately.
• No, you may choose what sections of your data anyone to whom ypu granted access may see.
• We are quite different in that we don't just provide document storage but also a way of inputting data from those documents and then help you simplify your life using that data for your everyday life. We also provide Identity Theft Insurance, Will and Legal Documents Creator, Home Inventory Directory, Account Aggregation and many more topics that those document storage companies do not provide.
• Not only do we track your portfolio, but we have the ability to track all of your assets and liabilities to provide you with a true net worth statement. Not like those budgeting websites that do a good job at helping you budget but they don’t help you look at all your assets and liabilities and then help you prepare for retirement or other financial needs.
• Absolutely, just click on the ¡°Invite Friend¡± button found in your members only section and they will receive The Estate Vault invitation.
You may choose not to use our service at
anytime. Simply send us an email with a confirming fax at
1-800-708-9461 signed by yourself and we
will delete all of your data from our
database.
If you lose your password, simply go to the log in page and click on the forgot password button. A box will open asking you the 2 security questions, simply answer those questions and your password will be sent to you. If you have forgotten your user name and password, you will have to email the support staff and they will email you your user name, but not your current password. Our staff do not have access to your data or passwords, so if you have forgotten both your user name and password our staff will email you at the email on file your username and a temporary password.
If we receive a subpoena we must release your data. We will contact you should this situation occur.
